Returns & Exchanges

At VVS Jewelry, we stand by the brilliance of our craftsmanship and offer a 30-day return policy to ensure your complete satisfaction with every purchase. If your piece doesn't meet your expectations, we are committed to making it right through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely place the jewelry in its original luxury packaging, including all certificates of authenticity and protective pouches.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your shipping box to ensure tracked delivery.

• 4.
  Inspection and Refund

  Once our quality assurance team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.